FAQ

Warranty – General
For products designed, specified and manufactured by Electrum, Electrum warrants that the product is free from defects in design, material selection, and workmanship under normal and intended use, in accordance with the agreed specification.

Warranty – Contract Manufacturing
For products manufactured based on Customer-provided or Customer-specified designs, drawings, materials, or technical requirements, Electrum warrants the product solely against defects in workmanship.

Warranty Period
The standard warranty period is 12 months from the date of production, unless otherwise agreed in writing.
The date of production is stated on the product label and is used as the reference date for warranty assessment.

To help us process your RMA request efficiently and fairly, we kindly ask you to provide the information listed below.
If some details are not available, please submit what you can — we will follow up if needed.

Required information

• Product article number and serial number (available on product sticker)
• Description of the issue
• When did the issue occur?
• Is the issue constant or intermittent? (Constant / Intermittent)
• Can the issue be reproduced? (Yes / No / Unknown)
• Photo or video of the issue (if applicable)
• Operating hours (if applicable)

Please note that all information must in English or Swedish in order for us to be able to process your RMA.

Contact information

• Company name
• Contact person
• Contact e-mail address

Send your request to complaints@electrumab.se.
Once the request has been reviewed, you will receive further instructions regarding return, evaluation, or replacement.

Handling and packaging

Products that are ESD sensitive are marked with an ESD symbol as illustrated above and must be packaged in ESD-safe material when returned. Returns must be packed in suitable ESD-protective materials, such as shielding bags or equivalent packaging.
If ESD-sensitive products are returned without proper ESD protection, Electrum reserves the right to reject the claim.
All returned units must also be packaged in a way that protects them from mechanical damage during transport.

Approval
Please note that an approval of an RMA request does not imply acceptance of warranty liability.
Warranty coverage and responsibility will be determined after inspection and evaluation of the returned product.